TWISTED ROAD OTHER POLICIES

Last Updated: July 10, 2019

PROHIBITED USES POLICY 

Only Twisted Road Approved Riders can book and drive a motorcycle during a Twisted Road trip. To be an “Approved Rider” means that the member has provided and updated all required documentation, continues to meet all Twisted Road eligibility requirements, and is currently in good standing. 

 

Only the Approved Rider who rented the motorcycle may operate it - no other drivers are eligible to operate the motorcycle for any reason.

 

Engaging in any of the “Prohibited Uses” set forth below with a vehicle rented through Twisted Road will be grounds for fines, suspension and/or cancellation of your membership.  It will also lower the renter's liability coverage to state minimum limits or nullify coverage completely where allowable by applicable state law; if the owner has encouraged the engagement in a Prohibited Use, their coverage may be similarly reduced. Engaging in any Prohibited Uses will also eliminate any coverage for the renter for any claims related to physical damage.  

 Prohibited Uses include:

RENTER ELIGIBILITY REQUIREMENTS POLICY

While we reserve the right to decline membership for any reason, including auto insurance score, criminal background check, and driving history, the following are the minimum eligibility requirements:

ACCEPTABLE ALTERNATIVE LICENSES POLICY

If you reside outside of the United States, or if you don’t have a US motorcycle endorsement, here are the other acceptable licenses:

 

Licenses issued in the European Union (Germany, Italy, France, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden):

Licenses issued in Canada:

 

Licenses issued in Australia:

 

Licenses issued from Brazil:

 

International Driver’s Permits:

 

CANCELLATION AND LATE FEES POLICY

Traveler Cancellation. Travelers may cancel their trip through our site or mobile app, and the cancellation is effective immediately. Currently, there are no cancellation fees, nor will there be any credits or refunds issued for early returns.

 

Late Fees.  If traveler returns the motorcycle after the specified return time, traveler will be charged a late fee of $50/hour, up to a maximum of $300.

SECURITY DEPOSIT POLICY

In some cases, we require a security deposit before you may drive the motorcycle. If your payment card is a debit card, this amount will be deducted from your account; if it is a credit card, the amount will be pre-authorized. In each case, this will usually happen when you initially rent the motorcycle. However, if the trip is scheduled to start more than a week after the time you’ve paid for the motorcycle, the security deposit will be charged seven days prior to the start of the trip; if the security deposit fails, your trip will be automatically cancelled.

If a security deposit is required, we will notify you when you pay for the trip. If you do not wish to proceed, you will not be charged this deposit.

This deposit will be credited back to you 72 hours after you return the motorcycle in the condition that you first rented it. Depending on your bank and the means of payment, it may take up to seven business days after we release the deposit for the funds to become available in your account. Credit cards will usually show a swifter return of the funds.

 

VEHICLE ELIGIBILITY REQUIREMENTS POLICY

Only motorcycles legally registered in the United States are eligible for listing. We recommend that the vehicle must be model year 2000 or newer and have fewer than 50,000 miles/75,000 kilometers. We require that the vehicle have a clean (e.g., not a "branded" or "salvage") title, have never been declared a total loss, and have a fair market value of up to USD$15,000 in the US or CA$20,000 in Canada.

Motorcycles that are older than model year 1990 can't have a market value greater than $10,000. The motorcycle must be in excellent condition (both mechanical and physical) and be in excellent working condition. 

Please note that you are solely responsible for knowing your vehicle history prior to listing your motorcycle. We recommend that you check and verify your vehicle history prior to listing your vehicle.

The following is an illustrative list of vehicles which are ineligible for listing: scooters, dirt bikes, trikes, cars, SUVs, passenger vans, cargo vans, box trucks, limousines, recreational vehicles (RVs), vehicles requiring a commercial license to operate legally on public roads, vehicles designed primarily for off-road use (e.g., dirt bikes), farm equipment, construction equipment, GEM or similar vehicles not designed for highway use.

ROADSIDE ASSISTANCE POLICY

Roadside Assistance Coverage provides towing and roadside assistance by Twisted Road or an approved vendor if your motorcycle becomes inoperable. The benefits include emergency road service towing (within 30 miles of occurrence) and emergency fuel delivery (up to 2 gallons). In purchasing the Roadside Assistance Coverage, we will waive the cost of any approved tow or road side assistance service up to the amount of $500/USD per incident.

CLAIMS POLICY

At the time of the trip, both the owner and the renter should fully walk around and inspect the motorcycle and agree on any existing damage, as well as the general condition of the motorcycle. Any damage present at the end of the reservation is presumed to be the responsibility of the renter, so the renter should clearly document any pre-existing damage at the beginning of the reservation.

At the time of return, the owner and renter should do another walk around the vehicle and agree that the motorcycle was returned in the same condition.  If there is any new damage, it is the renter’s responsibility. The renter and owner should discuss whether it merits reporting to Twisted Road, or if it is sufficiently minor that something can be worked out between the owner and the renter.

If the owner believes that he or she may want to pursue a claim, the owner must report it to Twisted Road within 24 hours after the end of reservation (or within 24 hours after learning of it from the renter, whichever is earlier), or it will not be eligible for consideration. Photographs must be taken and submitted to Twisted Road within the first 24 hours after the end of the reservation for the claim to be eligible for coverage.

If a renter discovers damage from the trip, he or she must report it to the owner and/or Twisted Road immediately.  The renter should NOT take the motorcycle to a repair shop without written permission from the owner.

Accidents: If the rented vehicle is involved in an accident, the renter must report it to the owner and/or Twisted Road immediately. The renter must file a police report and provide the report number when available.

 

OWNER PROTECTION PLAN

Twisted Road is not an insurance company and does not insure Owners or Travelers. Twisted Road does make Protection Plans available to Owners and Travelers.  

The Owner Protection Plan addresses two important concerns: third-party liability and responsibility for the financial consequences of physical damage to the shared vehicle.

Third-party liability insurance:  

The Owner Protection Plan includes coverage for owners under a third-party liability insurance policy purchased by Twisted Road

Subject to terms, conditions, and exclusions, the Insurance Policy provides Owners with the following kinds of coverage during the reservation period.  

Note:  Many private passenger motorcycle insurance policies exclude coverage for peer to peer motorcycle sharing, meaning that the Owner’s policy likely does not insure the vehicle during the reservation period (including the delivery). Some policies may, however, still provide coverage and Owners should talk to their own insurance company or advisor about the applicability of their own insurance. Twisted Road does not provide information or advice about the existence or scope of any coverage that might be available under an Owner’s policy during the reservation period.

Physical damage to the shared vehicle

The Protection Plan also addresses the allocation of the financial consequences of Physical Damage to the Reserved Vehicle after Delivery and during the Reservation Period.  Despite Twisted Road’s screening of Travelers, Physical Damage can occur after Delivery. To the extent that Physical Damage is not covered by insurance (including a third-party’s insurance), each Protection Plan reflects the agreement between the Owner and Twisted Road as to how to fairly allocate responsibility for the financial consequences of that Physical Damage. Twisted Road is NOT an insurance company and does not insure you or your vehicle.  

The Owner Protection Plans addresses the allocation of the Necessary Repair Costs that might result from Physical Damage to the Reserved Vehicle after Delivery and during the Reservation Period.  These are the fair and reasonable costs actually paid for the parts and the labor necessary to repair the Physical Damage to the Reserved Vehicle that occurred after Delivery during the Reservation Period.  

Detailed Terms and Conditions:

1.      Important Definitions:

  1. Payment/Reimbursement Requirements and Process

DETAILED EXPLANATION OF TWISTED ROAD PROTECTION PLAN FOR TRAVELERS

The information below applies only to vehicles booked with a protection plan made available by Twisted Road. Twisted Road is not an insurance company and does not insure hosts or travelers.  In the United States (excluding the state of New York where the Services are not available), Twisted Road makes protections plans available to owners and travelers with respect to the vehicle shared. 

Protection plans address two important concerns: Third-Party Liability Insurance; and Financial Responsibility for Physical Damage to the Shared Vehicle.

This information focuses primarily on Travelers, and the word “Travelers” is used to mean the approved rider as identified in the trip booking.

THIRD-PARTY LIABILITY INSURANCE  

All protection plans made available by Twisted Road include coverage for guests under a third-party liability insurance policy. 

  1. Subject to terms, conditions, and exclusions, the Policy provides guests with the following kinds of coverage while they are operating the booked vehicle during the booked trip.   
  1. The third-party liability insurance coverage provided to Travelers under the Policy is always secondary to any other applicable insurance the Traveler may have (such as a motor vehicle insurance policy covering vehicles owned by the Traveler).  

*Note: In some states, the Owner’s policy may continue to provide coverage for Travelers, even during the booked trip.  Twisted Road does not provide information or advice about the existence or scope of any coverage that might be available under the host’s policy during the booked trip. 

FINANCIAL RESPONSIBILITY FOR PHYSICAL DAMAGE TO THE SHARED VEHICLE

Protection plans made available by Twisted Road also address the Traveler’s liability for any damage to the booked vehicle that takes place during the booked trip.

  1. The Traveler is responsible to return the booked vehicle on time and in essentially the same condition it was in when they first received it. The Traveler is financially responsible for all Physical Damage to the booked vehicle, as well as Related Costs (as defined below). If, for example, there is Physical Damage to the booked vehicle during the period of the booked trip, the Traveler will be legally liable for the costs of repair, plus Related Costs. If, as another example, there is Physical Damage to the booked vehicle and the cost of repair exceeds 75% of the actual cash value of the booked vehicle, the Traveler will be legally liable for the actual cash value of the booked vehicle, plus Related Costs, minus the salvage value, if any.

Note:  Travelers can protect themselves against an allegation that damage to the booked vehicle occurred during the period of the booked trip by documenting the condition of the booked vehicle, including any existing damage, at the start of the booked trip. Documentation can be done by uploading trip photos at the start of the trip.

  1. Travelers may be insured against Physical Damage to the booked vehicle that occurs during the period of the booked trip under their own liability policies. Even if the third-party liability insurance coverage under the guest’s own motorcycle insurance does not apply, the first-party liability coverage for physical damage (as defined in that policy) may apply. When a Traveler books a vehicle on Twisted Road, the Traveler agrees that if any Physical Damage to the booked vehicle occurs during the booked trip, the Traveler will work with Twisted Road to make a claim for coverage under any policy of insurance that applies to the loss.  

Comprehensive: This is physical damage to the motorcycle caused by something other than a collision, such as theft, fire, animal impacts, vandalism, falling objects, and acts of nature (windstorm, flood, etc.).

  1. Travelers can contractually limit the amount that they are legally obligated to pay out of their own pocket in the event that there is Physical Damage to the reserved motorcycle that is not covered, or fully covered, by the Traveler’s own insurance.

The contractual limitation of liability included in the protection plans:

IMPORTANT CONSIDERATIONS   

When you, as a Traveler, are deciding which protection plan to choose, here are some important considerations:

  1. Know your own coverage. If you own a policy of motorcycle liability insurance, what does your own insurance cover when you are driving a motorcycle booked through Twisted Road? Do not assume that your personal auto or motorcycle insurance policy applies to peer-to-peer motorcycle sharing trip bookings in the same way that it applies to traditional rental car bookings. Please carefully check the terms and conditions of your policies and consult your own insurance agent before you make a decision about which Twisted Road protection plan is right for you.  
  2. Coverage via credit card. Many people incorrectly believe that they have full coverage when they pay for their Twisted Road booking with a credit card. Please check with your credit card company before assuming that you are covered and selecting the “Decline Coverage” option. It is highly unlikely that you would be covered by any credit card insurance when you book cars through the Twisted Road marketplace. Twisted Road is not aware of any credit card providers who offer coverage or insurance for peer-to-peer motorcycle sharing trip bookings, and many personal insurance policies exclude coverage for peer-to-peer motorcycle sharing.
  3. Terms of Service violations. If the Traveler violates the Terms of Service, engages in any Prohibited Uses or otherwise intentionally, recklessly, or with wanton disregard, misuses the motorcycle, the contractual limitation of liability is void and does will not apply. That means that the Traveler will be fully liable for physical damage, including up to the actual cash value of the Vehicle, in addition to all Related Costs.
  4. Mechanical Damage. The contractual limitation of liability available plan does not apply to mechanical damage caused during the booked trip (not normal “wear and tear”).  The Traveler is legally liable for the full cost of the repairs or replacement, as well as Related Costs, for or mechanical damage caused during the booked trip.
  5. Physical Damage. “Physical Damage” means any damage to the booked vehicle, including Mechanical Damage.
  6. Related Costs. "Related Costs" include all costs and fees resulting from damage of any kind to the booked vehicle during the booked trip, including but not limited to, estimation or appraisal costs, storage fees, towing fees, repair or replacement costs, registration or transfer taxes, claims processing costs and all similar or associated costs, minus any residual salvage value that is collected. Claims processing costs vary, but are typically up to $500 per claim. If a third party accepts total fault for the claim and that third party’s insurer processes it on behalf of the ownerwithout substantial processing by Twisted Road’s third party claims administrator, the guest will be refunded the claims processing fee.
  7. All protection plans are supplemental which means they apply only to the amount that the Traveler is obligated to pay out of their own pocket after all sources of insurance available to the Traveler (whether through a credit card, personal motorcycle, or other policy) have been exhausted and paid.    

If you have additional questions regarding selecting among these options, please consult your insurance professional, or contact us at info@twistedroad.com.  

HELMET REQUIREMENT POLICY

 

We require all riders to comply with local, state, and federal laws regarding the use of a DOT approved motorcycle helmet.  Although owners are strongly encouraged to provide helmets for their riders, the absence of an “owner-provided helmet” is not an excuse for the renter’s failure to comply with state and/or local laws.  Riders are free to wear their own helmets if they choose.