Frequently Asked Questions

Bike owners

We require all riders to comply with local, state, and federal laws regarding the use of a DOT approved motorcycle helmet. Although owners are strongly encouraged to provide helmets for their riders, the absence of an “owner-provided helmet” is not an excuse for the renter’s failure to comply with state, local, and/or federal laws. Riders are free to wear their own helmets if they choose.

If you reside outside of the United States, or if you don’t have a US motorcycle endorsement, here are the other acceptable licenses:

Licenses issued in the European Union (Germany, Italy, France, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden):

  • A – Will allow you to rent motorcycles.
  • B1 – Will allow you to rent three-wheeled vehicles.

Licenses issued in Canada:

  • All provinces except Ontario: Class 6 designation
  • Ontario
    • Class M: Will allow you to rent motorcycles
    • Class M Condition M: Will allow you to rent three-wheeled vehicles.

Licenses issued in Australia:

  • R – Will allow you to ride motorcycles or scooters.

Licenses issued in Brazil:

  • Category A - designation on your driver’s license to ride any motorcycle.

International Driver’s Permits:

Although not required, it is recommended for all visitors with a license in a foreign language to obtain an International Driver’s Permit.

This meeting is an important one. It’s when the rider becomes comfortable with the vehicle and the owner becomes comfortable with the rider.

The owner provides a brief overview on the motorcycle and highlights any scratches or existing damages.

The owner will also take a picture of the rider’s driver’s license for safe keeping.

The rider inspects the bike to make sure that the tires are safe and at the right pressure, the fluids are filled, and all lights and turn signals are operable.

Once these steps are complete, both the owner and the rider “check out” the bike on their phones, they exchange the keys, and the rider gets a chance to enjoy the motorcycle!

While we reserve the right to decline membership for any reason, including auto insurance score, criminal background check, and driving history, the following are the minimum eligibility requirements:

  • You must hold a current, valid, unrestricted driver's license, with a motorcycle endorsement, and present your license to the owner when you begin the trip. Your license may not be temporary, probationary, paper, or otherwise limited.
  • You must be at least 21 years of age to rent in the United States.
  • If you are under 25, we may require you to demonstrate at least two years of current motorcycle riding history in the US.
  • If you hold a non-US driver’s license and are renting a motorcycle in the US, you must be at least 25, and you will need to provide your passport and a photograph of your license.
  • You must possess a mobile phone in your own name that we can verify through text message.
  • You must be a registered user of Twisted Road.
  • You must have motorcycle insurance.
  • You must have experience riding a motorcycle and document this in your profile.

We understand your desire to show off, but we don’t allow it on these motorcycles. Ever. The following is a list of prohibited uses and activities (“Prohibited Uses”). Engaging in any Prohibited Use with a vehicle rented through Twisted Road will be grounds for fines, suspension and/or cancellation of your membership.

Prohibited Uses include:

  • Permitting someone other than the primary rider who rented the vehicle to drive it.
  • Driving a motorcycle without a current motorcycle endorsement.
  • Driving a motorcycle without being expert in the use of clutches and manual transmissions. Note: If the clutch or transmission of a motorcycle is damaged during the rental period, the renter will be presumed to be at fault and will be held fully liable for repair of any damaged components of the motorcycle.
  • Allowing the vehicle to be pushed or towed by anyone other than an authorized law enforcement or service vehicle.
  • Using a vehicle rented through Twisted Road:
    • to tow or push anything;
    • other than on paved roads (including "off-roading", driving on unimproved roads or parking areas, or otherwise);
    • in any race, test, or competition;
    • with the intention to cause damage, or with wanton, willful, or reckless disregard for safety;
    • to carry persons or property for hire, such as operating as a taxi or parcel delivery service. You may, however, use the motorcycle for business purposes, such as attending meetings;
    • during or as part of the commission of a crime or any other illegal activity or purpose;
    • while the driver is under the influence of:
      • alcohol above the legal limit, or
      • any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended;
    • when it has been loaded beyond its rated capacity;
    • outside the 50 United States or Canada;
    • without a valid license, or if you do not otherwise meet our eligibility requirements. It is your responsibility to inform us if your license becomes expired or suspended, or if you believe you may no longer meet our eligibility requirements;
    • to transport any flammable, toxic, volatile, poisonous, dangerous or illegal substances;
    • to transport a pet;
    • to make any alterations, additions or improvements to the vehicle;
    • smoking while riding;
    • fueling a vehicle with an improper type of fuel;
    • to perform any stunts of any kind, including Wheelies, Burnouts or any other similar act;
    • when the vehicle’s fluid levels are low, or when it is otherwise reasonable to expect that further operation would damage the vehicle;
    • without carrying motorcycle insurance
    • when the tire pressure is outside the pressure range of the tire manufacturer;
    • to commit a willful, wanton or reckless act;
    • by anyone who is sending an electronic message, including text (SMS) messages or emails, while operating the vehicle; and
    • to ride in any position other than how the bike was intended (i.e., in a seated position with both feet on the pegs and both hands on the handlebars).

You are only allowed to carry passengers if they are approved to rent a motorcycle through Twisted Road. Any such passengers must follow all rules and requirements of the rider, and must comply with the Prohibited Uses Policy.

It is important that owners are comfortable with the riders who rent their bikes. Therefore, we have a process designed to provide information so that owners can make informed rental decisions.

When riders signs up to rent a bike, they provide the following information:

1. Name and address

2. Driver's license #

3. History of bikes they've ridden, makes and models, and how long they've ridden them (in years)

4. Copy of insurance card

We then review the renter’s Motor Vehicle Report, which allows us to verify that the renter has a current motorcycle endorsement, and that he or she does not have a history of motor vehicle violations.

Once this is completed, you, the bike owner, have the opportunity to review the renter’s rider history and decide if you want to approve or reject the rental.

If a motorcycle that you rented through Twisted Road is stolen, please immediately file a police report and cooperate fully with law enforcement, Twisted Road, the motorcycle owner, and any other authorities related to the investigation. If you are the owner, please immediately contact a Twisted Road representative and follow his or her instructions. Owners should be prepared to file a police report if instructed to do so. You will be able to provide law enforcement with the driver’s license of the rider, the plates, and other important information needed to locate and return your bike.

We know that your bike is important to you. Therefore, we take many steps to reduce the risk of anything happening. However, accidents do sometimes happen and this is how we respond.

We are finalizing the details of our insurance policies with our carriers. Our intent with respect to reimbursing the owner for any damage to the motorcycle is as follows:

Our damage guarantee with respect to reimbursing the owner for any damage to the motorcycle is as follows:

We cover the owner for damages that occur during a rental period, up to the market value of the bike, with a maximum payout of $15,000. Period. It’s that easy.

So, is the rider responsible for any damages to the motorcycle? Of course. To the extent possible, our company will get reimbursed for these costs through the rider’s insurance company. But regardless of what we are reimbursed, our plan is that we will still reimburse the owner for up to $15,000 worth of damages caused to his or her bike.

However, all liability claims will otherwise be covered by the renter’s insurance provider – Twisted Road will not be responsible for paying any liability claims.

Our policy is to pay owners within 15 days after the completion of the rental period. We will deposit your payment directly into your designated PayPal account.

Yes – you are fully responsible for any damages that happen during the rental period. Twisted Road will contact your insurance company for reimbursement.

The rider and renter should coordinate a mutually convenient pick up/return location. This can be at a train station, a local coffee shop, the owner’s home, or any other location that makes sense for both the owner and the renter.

The bike owner is responsible for delivering a motorcycle with a full tank of fuel at the beginning of the rental period. The rider is responsible for returning the bike with a full tank of gas.

VEHICLE ELIGIBILITY REQUIREMENTS POLICY

Only motorcycles legally registered in the United States are eligible for listing. The vehicle must be model year 2000 or newer, have fewer than 50,000 miles/75,000 kilometers, have a clean (e.g., not a "branded" or "salvage") title, have never been declared a total loss, and have a fair market value of up to USD$15,000 in the US or CA$20,000 in Canada.

The only exception to the “year 2000 or newer rule” is the listing of “vintage” motorcycles in our marketplace, as long as the vehicles meet our specialty motorcycle requirements. Specifically, specialty motorcycles must be older than model year 1990 and have a market value of up to $10,000. The motorcycle must be in excellent condition (both mechanical and physical) and be in excellent working condition. Any “vintage” motorcycle may be subject to additional review by Twisted Road.

Please note that you are solely responsible for knowing your vehicle history prior to listing your motorcycle. We recommend that you check and verify your vehicle history prior to listing your vehicle.

The following is an illustrative list of vehicles which are ineligible for listing: scooters, dirt bikes, trikes, cars, SUVs, passenger vans, cargo vans, box trucks, limousines, recreational vehicles (RVs), vehicles requiring a commercial license to operate legally on public roads, vehicles designed primarily for off-road use (e.g., dirt bikes), farm equipment, construction equipment, GEM or similar vehicles not designed for highway use.

There aren’t any restrictions on the distance you can ride during the rental period.

The rider is solely responsible for paying for all parking tickets and moving violations during the rental period.

The daily rental rate is established by the motorcycle owner and reflects a combination of bike type and demand.

The motorcycle owner earns 70% of the rental revenue for a trip. For example, if the motorcycle is being rented out for $100 per day, the owner would receive $70 for every 24-hour period that the bike is rented.

Twisted Road rates are based on increments of 24-hour rental periods. You may choose to rent the bike for only a few hours, but you will still be charged for the minimum 24-hour rental period.

Absolutely. All bike rentals may be either accepted or rejected by the bike owner. Prior to accepting or rejecting a rental, the owner will have the opportunity to review the renter’s riding history.

Either the owner or the renter can cancel a bike reservation without penalty. However, as a courtesy to the bike owner, we strongly suggest that renters give the owner at least 24 hours’ notice for all cancelations. Frequent cancellations will result in removal from the Twisted Road community.

Yes. Twisted Road intends to cover the damages up to the value of the motorcycle, or $15,000, whichever is lower. For example, if your bike’s value is $4,500, and the bike is totaled, we intend to pay you for the value of the bike, or $4,500.

We are finalizing the details of our insurance plan with our provider. It is our intent that the owner will not be responsible for any damages or liability incurred while the bike is being rented. Twisted Road is planning to cover any damages that aren’t covered by the rider’s insurance policy, with a maximum payout up to the current value of the motorcycle, or $15,000, whichever is lower. The rider’s insurance will otherwise cover all liability claims.

Our company requires a valid insurance policy and a motorcycle endorsement for all riders, and we verify this information as part of every rider’s registration process.

Our company runs a Motor Vehicle Report on all riders. This report provides information on motorcycle endorsements, suspended licenses, and other information that we use to ensure the rider is legally allowed to ride.

Bike renters

We require all riders to comply with local, state, and federal laws regarding the use of a DOT approved motorcycle helmet. Although owners are strongly encouraged to provide helmets for their riders, the absence of an “owner-provided helmet” is not an excuse for the renter’s failure to comply with state, local, and/or federal laws. Riders are free to wear their own helmets if they choose.

If you reside outside of the United States, or if you don’t have a US motorcycle endorsement, here are the other acceptable licenses:

Licenses issued in the European Union (Germany, Italy, France, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden):

  • A – Will allow you to rent motorcycles.
  • B1 – Will allow you to rent three-wheeled vehicles.

Licenses issued in Canada:

  • All provinces except Ontario: Class 6 designation
  • Ontario:
    • Class M: Will allow you to rent motorcycles
    • Class M Condition M: Will allow you to rent three-wheeled vehicles.

Licenses issued in Australia:

  • R – Will allow you to ride motorcycles or scooters.

Licenses issued in Brazil:

  • Category A - designation on your driver’s license to ride any motorcycle.

International Driver’s Permits:

  • Although not required, it is recommended for all visitors with a license in a foreign language to obtain an International Driver’s Permit.

This meeting is an important one. It’s when the rider becomes comfortable with the vehicle and the owner becomes comfortable with the rider.

The owner provides a brief overview on the motorcycle and highlights any scratches or existing damages.

The owner will also take a picture of the rider’s driver’s license for safe keeping.

The rider inspects the bike to make sure that the tires are safe and at the right pressure, the fluids are filled, and all lights and turn signals are operable.

Once these steps are complete, both the owner and the rider “check out” the bike on their phones, they exchange the keys, and the rider gets a chance to enjoy the motorcycle!

While we reserve the right to decline membership for any reason, including auto insurance score, criminal background check, and driving history, the following are the minimum eligibility requirements:

  • You must hold a current, valid, unrestricted driver's license, with a motorcycle endorsement, and present your license to the owner when you begin the trip. Your license may not be temporary, probationary, paper, or otherwise limited.
  • You must be at least 21 years of age to rent in the United States.
  • If you are under 25, we may require you to demonstrate at least two years of current motorcycle riding history in the US.
  • If you hold a non-US driver’s license and are renting a motorcycle in the US, you must be at least 25, and you will need to provide your passport and a photograph of your license.
  • You must possess a mobile phone in your own name that we can verify through text message.
  • You must be a registered user of Twisted Road.

We understand your desire to show off, but we don’t allow it on these motorcycles. Ever. The following is a list of prohibited uses and activities (“Prohibited Uses”). Engaging in any Prohibited Use with a vehicle rented through Twisted Road will be grounds for fines, suspension and/or cancellation of your membership. It will also lower your liability coverage to state minimum limits or nullify coverage completely where allowable by applicable state law; if the owner has encouraged the engagement in a Prohibited Use, their coverage may be similarly reduced. Engaging in any Prohibited Uses will also eliminate your coverage for any claims related to physical damage.

Prohibited Uses include:

  • Permitting someone other than the primary rider who rented the vehicle to drive it.
  • Driving a motorcycle without a current motorcycle endorsement.
  • Driving a motorcycle without being expert in the use of clutches and manual transmissions. Note: If the clutch or transmission of a motorcycle is damaged during the rental period, the renter will be presumed to be at fault and will be held fully liable for repair of any damaged components of the motorcycle. 
  • Allowing the vehicle to be pushed or towed by anyone other than an authorized law enforcement or service vehicle.
  • Using a vehicle rented through Twisted Road:
    • to tow or push anything;
    • other than on paved roads (including "off-roading", driving on unimproved roads or parking areas, or otherwise);
    • in any race, test, or competition;
    • with the intention to cause damage, or with wanton, willful, or reckless disregard for safety;
    • to carry persons or property for hire, such as operating as a taxi or parcel delivery service. You may, however, use the motorcycle for business purposes, such as attending meetings;
    • during or as part of the commission of a crime or any other illegal activity or purpose
    • while the driver is under the influence of:
      • alcohol above the legal limit, or
      • any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended;
    • when it has been loaded beyond its rated capacity;
    • outside the 50 United States or Canada;
    • without a valid license, or if you do not otherwise meet our eligibility requirements. It is your responsibility to inform us if your license becomes expired or suspended, or if you believe you may no longer meet our eligibility requirements;
    • to transport any flammable, toxic, volatile, poisonous, dangerous or illegal substances;
    • to transport a pet;
    • to make any alterations, additions or improvements to the vehicle;
    • smoking while riding;
    • fueling a vehicle with an improper type of fuel;
    • to perform any stunts of any kind, including Wheelies, Burnouts or any other similar act;
    • when the vehicle’s fluid levels are low, or when it is otherwise reasonable to expect that further operation would damage the vehicle;
    • when the tire pressure is outside the pressure range of the tire manufacturer;
    • to commit a willful, wanton or reckless act;
    • by anyone who is sending an electronic message, including text (SMS) messages or emails, while operating the vehicle; and
    • to ride in any position other than how the bike was intended (i.e., in a seated position with both feet on the pegs and both hands on the handlebars).

You are only allowed to carry passengers if they are approved to rent a motorcycle through Twisted Road. Any such passengers must follow all rules and requirements of the rider, and must comply with the Prohibited Uses Policy.

We know that your bike is important to you. Therefore, we take many steps to reduce the risk of anything happening. However, accidents do sometimes happen and this is how we respond.

We are finalizing the details of our insurance policies with our carriers. Our intent with respect to reimbursing the owner for any damage to the motorcycle is as follows:

It is our goal as a company to cover the owner for damages that occur during a rental period, up to the market value of the bike, with a maximum payout of $15,000. Period. It’s that easy.

So, is the rider responsible for any damages to the motorcycle? Of course. To the extent possible, our company will get reimbursed for these costs through the rider’s insurance company. But regardless of what we are reimbursed, our plan is that we will still reimburse the owner for up to $15,000 worth of damages caused to his or her bike.

However, all liability claims will otherwise be covered by the renter’s insurance provider – Twisted Road will not be responsible for paying any liability claims.

Yes – you are fully responsible for any damages that happen during the rental period. Twisted Road will contact your insurance company for reimbursement.

The rider and renter should coordinate a mutually convenient pick up/return location. This can be at a train station, a local coffee shop, the owner’s home, or any other location that makes sense for both the owner and the renter.

The bike owner is responsible for delivering a motorcycle with a full tank of fuel at the beginning of the rental period. The rider is responsible for returning the bike with a full tank of gas.

If a motorcycle that you rented through Twisted Road is stolen, please immediately file a police report and cooperate fully with law enforcement, Twisted Road, the motorcycle owner, and any other authorities related to the investigation. If you are the owner, please immediately contact a Twisted Road representative and follow his or her instructions. Owners should be prepared to file a police report if instructed to do so. You will be able to provide law enforcement with the driver’s license of the rider, the plates, and other important information needed to locate and return your bike.

There aren’t any restrictions on the distance you can ride during the rental period.

The rider is solely responsible for paying for all parking tickets and moving violations during the rental period.

The daily rental rate is established by the motorcycle owner and reflects a combination of bike type and demand.

Twisted Road rates are based on increments of 24-hour rental periods. You may choose to rent the bike for only a few hours, but you will still be charged for the minimum 24-hour rental period.

Absolutely. All bike rentals may be either accepted or rejected by the bike owner. Prior to accepting or rejecting a rental, the owner will have the opportunity to review the renter’s riding history.

Either the owner or the renter can cancel a bike reservation without penalty. However, as a courtesy to the bike owner, we strongly suggest that renters give the owner at least 24 hours’ notice for all cancelations. Frequent cancellations will result in removal from the Twisted Road community.

We want you to have fun and be safe. You are welcome to ride in the rain if you’d like, but if you feel uncomfortable doing so, you may cancel your rental.

Yes. Twisted Road intends to cover the damages up to the value of the motorcycle, or $15,000, whichever is lower. For example, if your bike’s value is $4,500, and the bike is totaled, we intend to pay you for the value of the bike, or $4,500.

It is our intent that the owner will not be responsible for any damages or liability incurred while the bike is being rented. Twisted Road is planning to cover any physical damages that aren’t covered by the rider’s insurance policy, with a maximum payout up to the current value of the motorcycle, or $15,000, whichever is lower. The rider’s insurance will otherwise cover all liability claims.

Our company requires a valid insurance policy and a motorcycle endorsement for all riders.

Our company runs a Motor Vehicle Report on all riders. This report provides information on motorcycle endorsements, suspended licenses, and other information that we use to ensure the rider is legally allowed to ride.

Insurance, damage and liability

We know that your bike is important to you. Therefore, we take many steps to reduce the risk of anything happening. However, accidents do sometimes happen and this is how we respond.

We are finalizing the details of our insurance policies with our carriers. Our intent with respect to reimbursing the owner for any damage to the motorcycle is as follows:

It is our goal as a company to cover the owner for damages that occur during a rental period, up to the market value of the bike, with a maximum payout of $15,000. Period. It’s that easy.

So, is the rider responsible for any damages to the motorcycle? Of course. To the extent possible, our company will get reimbursed for these costs through the rider’s insurance company. But regardless of what we are reimbursed, our plan is that we will still reimburse the owner for up to $15,000 worth of damages caused to his or her bike.

However, all liability claims will otherwise be covered by the renter’s insurance provider – Twisted Road will not be responsible for paying any liability claims.

Yes. Twisted Road intends to cover the damages up to the value of the motorcycle, or $15,000, whichever is lower. For example, if your bike’s value is $4,500, and the bike is totaled, we intend to pay you for the value of the bike, or $4,500.

Our company requires a valid insurance policy and a motorcycle endorsement for all riders, and we verify this information as part of every rider’s registration process.

Our company runs a Motor Vehicle Report on all riders. This report provides information on motorcycle endorsements, suspended licenses, and other information that we use to ensure the rider is legally allowed to ride.